Wholesale and Distributor Terms
Payment, Shipping and Returns | October 2026
These terms apply to business purchases made directly from K&A Honey. Orders placed through a third-party marketplace follow that marketplace's applicable terms.
Payment and order requirements
Full payment is required upfront before an order is prepared or released for shipment. Credit terms are available only through a separate written agreement with K&A Honey.
Prices are in U.S. dollars and exclude shipping and applicable taxes unless expressly included in the written quote.
Each product must meet the minimum order quantity and case requirements stated in the applicable wholesale or distributor catalog or accepted quote. Buyers may combine different products in an order, provided each product meets its own minimum.
Shipping
The buyer pays shipping. Parcel shipping is calculated at checkout or quoted separately. Pallet freight and any required delivery services are quoted for the shipment.
Buyers must provide an accurate delivery address and disclose receiving requirements, including liftgate service, delivery appointments, or limited receiving hours. Additional charges resulting from incorrect information or buyer-requested services are the buyer's responsibility.
Preparation and delivery times
For small, in-stock orders that do not require a pallet, we aim to prepare the order for shipment within two business days after payment and order confirmation.
Please allow up to two weeks for regular in-stock B2B order preparation, with timing confirmed when the order is accepted. Large orders, pallet shipments, and products requiring production receive an individual schedule based on inventory and production availability.
Preparation time and carrier transit time are separate. Delivery estimates depend on the destination and shipping service. Contact K&A Honey before ordering if you require delivery by a specific date.
Returns and unsold inventory
Honey products and books are final sale, except for approved claims involving damaged, defective, missing, or incorrect items.
We do not accept returns because of overstock, slow sales, changes of mind, or personal preferences concerning taste or texture. Products affected by improper storage or handling after delivery are not eligible for a return or credit.
Natural crystallization and normal variations in honey color, flavor, or texture do not, by themselves, indicate a defect.
Delivery problems and claims
Inspect your shipment promptly. Report visible damage, shortages, or incorrect items within seven calendar days of delivery to support@ka-honey.com.
Include:
- Order or invoice number.
- Affected products and quantities.
- A description of the issue.
- Clear photos of affected products, packaging, and shipping labels, where applicable.
For pallet deliveries, note visible damage or shortages on the delivery receipt before signing whenever possible. Retain affected goods and packaging until K&A Honey provides instructions. Do not return products without authorization.
We will review the claim and arrange an appropriate replacement, credit, or refund for verified problems. Where a return is required for an approved claim, we will provide return instructions and confirm responsibility for shipping costs.
Approved refunds are processed within five to seven business days; payment-provider posting times may vary. Contact us promptly about suspected product defects discovered after the initial inspection period.
Buyer responsibilities
Store and handle products according to their labels and maintain original packaging and lot identification. Distributor pricing does not automatically include credit terms, free freight, or the right to return unsold inventory.
Any exception to these terms must be agreed with K&A Honey in writing. These terms do not limit rights or obligations that cannot lawfully be excluded.
Questions and claims: support@ka-honey.com